Instalment (pay monthly) FAQ's

What date of the month do you take my instalment payments?

We take the initial payment when you place your order and we then take the next payment on or around 30 days later.

We take the following payments from the card that the initial payment was taken.


Where can I find out how many payments I have left?

At the time of purchase, we will inform you of the total amount of payments due and a timescale of when they are taken.

If you require further assistance, please contact our Payments and Billing Team on 0800 862 0453.


Can I change my monthly instalment date on my payments?

If you wish to change your current payment date, please call the Payments and Billing Team on 0800 862 0453 and they will be happy to look into this for you.


Can I change the amount that I pay on my monthly instalments?

If you wish to make changes to your payment plan, please call our Payments and Billing Team on 0800 862 0453 and we will be happy to discuss this with you.


What happens if I miss my Instalment Plan Payment?

SharkNinja reserve's the right to engage with a credit management company to act on our behalf as a credit control function, this is not "debt collection" and will not affect your credit file.