If you need to return a main unit, we can provide you with a free of charge returns label. We will send you this via email and you will need to print it and attach the label to the parcel and return the product to your nearest Pick-Up shop.
The item must be placed in a box or the Pick-Up Shop will not accept the return.
You can find a list of your local Pick-Up Shops in your area on the following link;
Collection from a property
We also offer the opportunity to have the item collected from a property.
As this is outside of our normal returns policy, there will be a £15.00 collection fee which must be paid for when requesting a collection to take place.
This includes collections that we arrange within the 30-day money back offer and for warranty replacements.