This article contains the FAQs for the HV390UK Series Shark® DuoClean® Corded Vacuum. This supports the following product SKUs HV390UKCO, HV390UK and HV390UKT.

Where can I buy parts and accessories for my vacuum cleaner?

Parts and accessories are available here.

What does the brush roll indicator light mean?
  • Solid Green: The brush rolls are on and working as they should
  • Solid Red: There is a jam in the brush roll area, turn your vacuum off and remove the blockage
  • No Light: The brush rolls are off because the vacuum is off
What are the benefits of DuoClean™?

Unlike conventional vacuums that use one brush bar, DuoClean gives you 2 brush rolls working in unison to remove 3 different types of dirt from your floors and carpets: Large, small and stuck on particles. That’s Triple Particle Cleaning using DuoClean technology and no other vacuum can give you that. The soft, velvet like brush roll comes in direct contact with all hard floors, removing stuck-on dirt, fine dust and large objects whilst restoring your floors natural lustre. On Carpets, the second bristle bar works alongside the first brush roll, cleaning deep into the pile and carpet fibres to remove embedded hair and fine dirt. With Duo Clean there’s nowhere for dirt to hide and no more ‘snow ploughing’ and spreading mess, just brilliant cleaning performance in a single pass.

What is the length of the cord?

The cord length is 10m.