This article contains the FAQs for the HZ400UK Series Shark® DuoClean® Corded Stick Vacuum. This supports the following product SKUs HZ400UK, HZ400UKT and HZ400UKT1.

What warranty do I get with my Shark product?

Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of 5 years*

*12 months plus an extended warranty period of 4 years, subject to registration within 28 days of purchase when purchased from a retailer.

What are the benefits of the DuoClean™?

Two unique brush rolls work together to effortlessly remove the three types of mess from carpets and hard floors. Removing small and large messes in a single pass and lifting stubborn stuck on layers of dust, whilst restoring floors natural lustre. The addition of the second soft brush roll means you can enjoy a continuous deep clean between carpets and hard floors without stopping to switch heads.

Where can I buy parts and accessories for my vacuum cleaner?

Parts and accessories are available here.

Does this model have washable filters?

Yes, this model comes with a foam and felt filter kit and we recommend that you rinse them every month.

What is the length of the cord?

The cord length is 10m.

What are the benefits of Anti-Hair Wrap Technology?

The majority of consumers experience hair wrap on the brush rolls of their vacuum cleaner and they accept that the performance of their vacuum may be affected if don’t remove it, the specially designed comb actively separates and removes hair as you clean. Hair is sucked up into the dust cup, helping to leave your bristle brush-roll tangle-free. You may see hair on the brush-roll from time to time, during continual use of the vacuum cleaner the hair will be removed.

What is the length of the hose?

The hose is 1.2m long.