This article contains the FAQs for the NV800UK Series Shark® Powered Lift-Away™ DuoClean™. This supports the following product SKUs NV800UKT, NV801UK, NV800UK, NV801UKT, NZ801UK and NZ801UKT.

What is the length of the cord?

The cord is 8 meters long.

How do I remove the handle with extension wand to clean above floors?

First, remove the cord from the cord clip, then press the wand release button located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.

How do I wash the pre-motor filters?

With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.

How do I remove the dust cup?

Pull up on the dust cup release latch and lift the dust cup off the pod.

Where can I buy parts and accessories for my vacuum cleaner?

Parts and accessories are available here.

What is the size of the motor?

The motor is 750W.

What is the weight of the Lift-Away section?


What is the length of the hose extension?

The hose extension is 0.8m long and can be stretched up to 1.5m

What are the benefits of the DuoClean™?

Unlike conventional vacuums that use one brush bar, DuoClean gives you 2 brush rolls working in unison to remove 3 different types of dirt from your floors and carpets: Large, small and stuck on particles. That’s Triple Particle Cleaning using DuoClean technology and no other vacuum can give you that. The soft, velvet like brush roll comes in direct contact with all hard floors, removing stuck-on dirt, fine dust and large objects whilst restoring your floors natural lustre. On Carpets, the second bristle bar works alongside the first brush roll, cleaning deep into the pile and carpet fibres to remove embedded hair and fine dirt. With Duo Clean there’s nowhere for dirt to hide and no more ‘snow ploughing’ and spreading mess, just brilliant cleaning performance in a single pass.

Does this model have washable filters?

Yes, this model comes with a foam and felt filter kit and we recommend that you rinse them every month.