This article contains the FAQs for the NV620UK Series Shark® Lift-Away Upright Pet Vacuum. This supports the following SKUs NV620UK and NV620UKT.

What is the length of the cord?

The cord length is 8m.

Does this model have washable filters and how often should I clean them?

Yes, this model comes with both a foam and felt filter kit and we recommend that you rinse them every month. It also comes with a post-motor filter which you need to rinse once a year. You can also tap loose dirt off filters between washes as needed.

What is the size of the motor?


What are the benefits of Powered Lift-Away?

Unlike vacuums which rely on suction alone, power is directly delivered to the vacuum head even in Lift-Away mode. The brush-roll continues rotating and pulling in dirt, promising a deep, consistent clean on stairs and underneath furniture.

How does Anti-Allergen Complete Seal Work?

Shark’s Anti-Allergen Complete Seal captures and traps 99.9% of dust and allergens inside the vacuum, not releasing them back into the air you breathe.

How many settings does this vacuum have?

2 settings – carpet and hard floor

What is the capacity of the dust cup?


How do I remove the dust cup?

Pull up on the dust cup release latch and lift the dust cup off the pod.

Where are can I buy additional parts and accessories?

Parts and accessories are available here.

What warranty do I get with my Shark product?

All of our Shark Clean products have a 12-month warranty. Vacuum Cleaners Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of 5 years*. *12 months plus an extended warranty period of 4 years, subject to registration within 28 days of purchase when purchased from a retailer. Steam Mops Our Steam Mops are covered by a 12-month guarantee, extendable to a total warranty period of 2 years (subject to registration). Click here to register your warranty. If you have purchased directly from Shark Clean UK, your warranty is automatically registered for you.

What does the brush-roll indicator light mean?
  • Solid Green: The brush-roll is spinning and working as intended
  • Solid Red: There is a jam in the brush-roll area, turn off and unplug the vacuum and remove any blockages in the nozzle
  • Flashing Red: The motorised floor nozzle is overheating, turn the vacuum off and wait a minimum of 60 minutes for the unit to cool down