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Find My Model Number

1. Check the bottom of your box, you should see the model number near the bar code.

2. Check the main body of the vacuum (back of the unit) it should have a rating label that features your model number.

3. Check your manual. Your product's model number is listed on the front cover of your instruction booklet.

Helpful Videos

  1. Shark Customer Service | Official Support & Help Centre
  2. Helpful Videos
  3. Helpful Videos
  • Maintaining Brushrolls
  • Low Suction
  • Low Suction - Handstick
  • Using Powered Lift-Away® Mode
  • No Steam
  • Filter Maintenance (HV380 / HV390)
  • Flexology Technology (IF200/IF250HV390 Series)
  • Assembling My Vacuum (NV800/NV801/AX910/AX950)
  • What if my vacuum cuts out? (NV800/NV801/AX910/AX950 Series)
  • What if the brushroll indicator light turns red? (NV800/NV801/AX910/AX950)
  • How do I access the brushrolls? (NV800/NV801/AX910/AX950)
  • What if the brushroll stops spinning? (NV680/NV681 Series)
  • How do I know if my mop is ready to clean? (S6001UK/S6003UK)
  • How to Use Manual Steam Control (S6001UK/S6003UK)

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